Exchanges
We accept exchanges in the following cases:
Damaged Product – If your shoes arrive damaged or defective
Wrong Size
– If you received the incorrect size
How to request an exchange:
1. Contact us within 48 hours of receiving your order
2. Provide photos of the product and your order details
3. Our team will review and approve your exchange request
4. Send the product back to us
5. We'll send you the correct item
Processing Time: 1-7 business days after we receive the returned item
Refunds
We offer refunds only in the following circumstance:
Delivery Delay – If we fail to deliver your order within 7 days of the expected delivery date
How to request a refund:
1. Contact our customer service team
2. Provide your order number and details
3. We'll process your refund request
Processing Time: 1-7 business days after approval
Returns
We accept returns in the following cases:
Damaged Product – If your shoes arrive damaged or defective
Wrong Size – If you received the incorrect size
How to initiate a return:
1. Contact us within 48 hours of delivery
2. Provide clear photos showing the issue
3. Include your order number and contact details
4. Wait for approval from our team
5. Ship the product back to our workshop
Processing Time: 1-7 business days after we receive your return
Important Notes
1. All returned items must be unworn and in their original packaging
2. Customers are responsible for return shipping costs unless the product is damaged or defective
3. Custom or personalized orders cannot be returned or exchanged
Please inspect your order immediately upon delivery
Contact Us
For any returns, exchanges, or refund requests, reach out to us:
WhatsApp: +2348132044611
Instagram: @mmddesigns_ng
Email: mmddesigns02@gmail.com
